Customer Relations / Complaint Handling

BankSA Customer Relations

Step 1. Please talk to us

At BankSA, we genuinely want to hear from you, our customers. We want to keep our lines of communication open and hear your suggestions for improvement. If you have something on your mind, share it with us, we welcome the opportunity to fix the situation.

Our staff are here to help you. So if you have a compliment, concern or complaint, please talk to our staff at your local branch, telephone the BankSA Contact Centre on 13 13 76 , 8am - 8pm, seven days a week or submit your feedback online.

A copy of our Have Your Say Brochure (PDF, 181 KB) is available for you to download.

If we do not satisfy your concern or complaint, please contact our Customer Relations Team (see Step 2).

Step 2. Customer Relations

If our branch or Customer Contact Centre teams have not resolved your concern or complaint, please contact our Customer Relations Team.

• Submit feedback online
• Call 13 13 76 and ask for the Customer Relations Department
  Fax (08) 8424 5950
  Email: custrelbsa@banksa.com.au
  Mail: Customer Relations Department
  GPO Box 399, Adelaide SA 5001

If we still have not satisfied your concern or complaint, you may escalate your complaint to the Financial Services Ombudsman (see Step 3).

Step 3. Financial Services Ombudsman

The Financial Services Ombudsman helps individuals and small business customers resolve problems and disputes with their bank and is free for individual bank customers. You can ask the Ombudsman to help you if your claim for financial loss is less than $280,000.

You can contact the FOS on 1300 780 808 or lodge your dispute online at: www.bfso.org.au