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Contact Information

Contact BankSA. We’re here to help.

Have you received a Hoax email? Click here for more information.

Frequently asked questions
Find the answer to your question in our comprehensive list of FAQs
Looking for your local BankSA branch or ATM?
  • Find your nearest branch
  • Find a BankSA ATM near you
  • Remember you can also locate your nearest branch by using the SMS functionality on your mobile phone – Simply SMS the suburb and state to 199 44 ATM (286)^
Email your query
  • Use this online form to send us your enquiry*
  • Please note: due to security and legal obligations, BankSA staff are unable to change or provide account information via email. If you require this service please call BankSA on 13 13 76
Talk to us
Find the right number in the contact directory
Report a lost or stolen ATM or credit card
  • Call 13 13 76 24 hours, seven days a week and to connect you faster, say “Lost Card” when prompted
  • Overseas? Call +61 2 9553 5883 24 hours, 7 days
Customer relations
Make a complaint or send us a compliment
Financial counsellors
Financial counsellors acting on behalf of BankSA customers
  • Please contact Customer Relations on 13 13 76 8am - 8pm, seven days a week and to connect you faster, say “Existing Account” when prompted or email custrelbsa@banksa.com.au.
BankSA Assist – a service for those facing financial hardship
If you are facing financial hardship in relation to your BankSA accounts
  • Please contact us on 1800 629 795, 8am to 5pm, Monday to Friday.
Postal address

BankSA
GPO Box 399
Adelaide SA 5001

Head office
97 King William Street
Adelaide SA 5000

* Please note: Due to security and legal obligations, BankSA staff are unable to change or provide account information via email. To make changes to your account details, please call 13 13 76 .
^ Note: Your mobile phone carrier will bill you $0.40 per enquiry.
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