How to report a lost or stolen card

Please report a lost or stolen card immediately so that we can stop all transactions on your account immediately.

To report, call us on:

• Within Australia 1800 028 208
• Overseas +61 2 9553 5883

24 hours a day, 7 days a week.

You can also report the loss or stolen card at any BankSA branch during business hours.

To report a lost or stolen card via Internet Banking please follow these steps:

1. Logon to Internet Banking
2. From the ‘Account Servicing’ menu select ‘Report a Lost or Stolen Card’ and complete the online form
3. Once your request has been confirmed your card will be blocked and may no longer be used for any transactions.
4. You can also request to receive a replacement card within Australia^* for eligible cards.

Benefits:

• Simple and easy and only takes a few minutes
• No waiting time – your information is automatically updated and the card stopped
• No additional paperwork or signature required - just fill in the online form
• Your card is immediately hot-listed so no further transactions can be made
• We will email you confirmation that your request has been received and actioned
• With internet access, you can report a lost or stolen card from anywhere in the world, anytime
• A replacement card can be sent to you within 3-5 business days of lodgement if requested (if lost or stolen within Australia).