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Phone Directory

A comprehensive list of phone numbers to help fast track your enquiry.

Top phone numbers

General enquiries

13 13 76
Phone Banking

13 33 22
Business banking

1800 804 411
Report a lost or stolen card

1800 028 208

(within Australia)

+61 2 9553 5883

(from overseas)

Or via Internet Banking

General enquiries
Personal banking
  • general enquiries
  • request a cheque book
  • account information

13 13 76

+61 2 9845 4772 (from overseas)
Business banking
  • customer service
  • account information
  • business loan enquiries
  • merchant enquiries

1800 804 411

8.30am–5.00pm Mon-Fri

+61 2 9553 5752 (from overseas)
Phone Banking

13 33 22

+61 2 9553 5900 (from overseas)
Internet & Phone Banking Helpdesk

1300 555 203

+61 2 9845 4160 (from overseas)
Report a lost or stolen credit card

1800 028 208 (within Australia)

+61 2 9553 5883 (from overseas)

Or via Internet Banking
Financial hardship

1800 629 795

9.00am–5.00pm Mon-Fri
National relay service for deaf, hearing or speech impaired customers
  • TTY users
  • Speak and Listen
    (speech to speech relay)
  • Internet relay users

133 677

then ask for 133 700

1300 555 727

then ask for 133 700

Visit www.relayservice.com.au for details then ask for

133 700
Are you a financial counsellor acting on the behalf of a customer?

1800 629 795

9.00am–5.00pm Mon-Fri
Customer relations
  • make a suggestion
  • lodge a complaint
  • give a compliment

13 13 76
Media Relations

(08) 8424 4570
Electronic Banking
Personal banking

13 33 22

+61 2 9553 5900 (from overseas)
Register for Phone & Internet Banking
  • reset password

1300 555 203
Phone Banking Helpdesk

1300 555 203
Internet Banking Helpdesk

1300 555 203

+61 2 9845 4160 (from overseas)
Business banking online Helpdsk
  • register

1300 554 004

7.30am–7.30pm Mon-Sat +61 2 9845 4061 (from overseas)
Merchant Services

1300 302 206

8.30am–5.00pm Mon-Fri
New & existing loan/credit card enquiries
Credit Card
  • new card application
  • existing credit card enquiry

13 13 76

7.30am-7.30pm Mon-Sat
say 'new card' when prompted
say 'existing card' when prompted
Personal Loan
  • new personal loan
  • existing personal loan

13 13 76

 7.30am-7.30pm Mon-Sat
say 'new personal loan' when prompted
say 'existing personal loan' when prompted
Home Loan
  • new home loan
  • existing home loan

13 13 76

 7.30am-7.30pm Mon-Sat
say 'new home loan' when prompted
say 'existing home loan' when prompted
Business Loan

1800 804 411

 8.30am-5.00pm Mon-Fri
Open an accounts
Savings accounts

13 13 76

say 'new account' when prompted
Transaction accounts

13 13 76

say 'new account' when prompted
Business accounts

1800 804 411

 8.30am-5.00pm Mon-Fri
Financial Planning
Contact a Financial Planner

1300 301 641

 7.30am-6.00pm Mon-Fri
BankSA Margin Lending

1300 305 172

 7.30am-5.30pm Mon-Fri
Advance Funds Management

1800 819 935

 8.00am-6.30pm Mon-Fri
Insurance

(08) 8424 5250

 8.30am-5.00pm Mon-Fri say 'new insurance' when prompted

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